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HOW TO CONTACT CUSTOMER SUPPORT
 

Our team is always available to answer your questions and to assist you in the process of buying or returning.
 

By chat

On the right side the screen can access our chat and talk to us in real time. If we are not online, leave a message that we get in touch with as soon as possible.
 

By phone:

261 860 456

 

By email:

info@perolamar.com

 

By letter:

GOLDGOPHER, LDA.

Urbanização Belo Horizonte

Edifício One World - Sala 490

2655-241 Ericeira - Portugal

 

THE PRODUCT I RECEIVED IS NOT THE PRODUCT I ORDERED. WHAT SHOULD I DO?
 

If you have received a product you did not order, please send us an email to info@perolamar.com. Tell us your order number and the product in question.

 

How to exchange a product?

If an article does not meet your expectations, you can make the exchange or return within a maximum of 30 days.

To do this, you can go to our store in Ericeira or return by mail. In any of the situations, you should send an e-mail to info@perolamar.com stating your intention to make the return so that we can provide all the necessary support.

 

Adress:

GOLDGOPHER, LDA.

Urbanização Belo Horizonte

Edifício One World - Sala 490

2655-241 Ericeira - Portugal

 

In order to carry out the return, you must take into account the following aspects:

1. We will only accept returns of articles in the same state in which they were sent.

2. Articles must always be accompanied by their invoice.

3. Goldgopher will analyze the returned product and inform the customer of the right to the refund.

Normally, refund will be made within 3 business days.

4. The refund of the amount paid will always be made using the same form of payment used in the purchase.

5. The return costs are borne by the customer

 

What is the guarantee period for the articles?
 

All items are warranted for 2 years against manufacturing defects, except for Rip Curl brand products (5 year warranty). In order to maintain the guarantee, the article can only be opened in the official technical service of the brand, otherwise it will lose the same automatically.

 

CAN I BUY ONLINE PRODUCTS FROM PEROLAMAR PHYSICAL SHOPS ONLINE

Yes, the products sold in our store in Ericeira are also available for purchase online.
 

 

I CAN NOT FIND A CERTAIN PRODUCT.
 

All products marketed online can be searched by entering a keyword in the SEARCH field on the right side of the page (by clicking on the magnifying glass). You can also contact us in the chat or by e-mail to info@perolamar.com.

 

IS IT POSSIBLE TO ORDER THROUGH PHONE OR EMAIL?
 

Yes. You can also order through alternative channels (phone, email, chat or Facebook).
 

CAN INDICATE ANOTHER ADDRESS FOR DELIVERY OTHER THAN MY RESIDENCE?

To indicate the address, you can find an additional field in the customer area, where you can register a new address.

 

DO THEY SHIP OUT OF PORTUGAL?

Yes. We ship to all over the world, adding shipping costs depending on the location.

 


WHAT ARE THE SHIPPING COSTS

The transportation of the products is covered by insurance against losses or possible damages that may occur during transportation.
 

ORDER VALUE

SHIPPING

 

Portugal Continente

Portugal Ilhas

Europa

Brasil

Rest of the world

Less than € 50.00

5,00€

6,50€

30,00€

150,00€

150,00€

Equal to or greater than € 50.00 

Free

Free

30,00€

150,00€

150,00€

 

COLLECTION IN STORE

You can make your purchases in the online store and get up at our store in Ericeira. To do so, when you are finishing your order, select the Store in Store option.

 

IS THERE A MINIMUM ORDER AMOUNT?
 

There is no minimum value.
 

FROM WHAT VALUE ARE THE PORTES FREE?

The freights are free for orders with a value equal to or greater than 50 euros.

 

WHERE CAN I ACCESS THE STATE OF MY ORDER?
 

After registering and creating an account, you can access the status of your order by clicking on MY ACCOUNT in the upper right corner of the site and selecting the CHECKOUT option. On this page you will find various information, one of which is ORDERS.

 

HOW CAN I CHANGE AN ORDER?
 

You can change your order and shipping address on the ORDERS tab only during the purchase process. After order confirmation, you can not make changes.

 

HOW CAN I CANCEL AN ORDER?
 

After order confirmation, you can not cancel it.
 

WHERE CAN I MODIFY MY DATA (E-MAIL, ADDRESS, PASSWORD)?
 

You can change your data by clicking on MY ACCOUNT in the upper right corner of the site and selecting the CHECKOUT option. On this page you will find a lot of information being one of them PERSONAL INFO.

 

CAN I INDICATE OTHER DATA FOR BILLING OTHER THAN ME?
 

Yes. You only have to indicate them at the end of the order.
 

HOW CAN I REQUEST A BILL?
 

The invoice will always be sent together with your order with the reference Final Consumer, however if you want a taxpayer number, please enter it in the NIF field when ordering.

 

WHERE CAN I PLACE THE PROMOTIONAL CODE?
 

Occasionally, PEROLAMAR assigns promotional codes to its customers. When you have a promotional code, enter it in the space provided in the first step of your order, immediately below the listing of the articles ordered.

 

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